Nerd of Fortune

Senior Software Engineer Posted Feb 15
iStaff , Alpharetta, GA
Sr. Software Engineer

Client Location: Alpharetta Georgia 30022

Direct Hire: Targeting $115K

Candidates that have Call Center knowledge specifically with ACD (auto call distribution) and WFM (work force management) will be highly considered.

- This is a Break/Fix role

- Not building new code, but fixing existing, enhancements, and some modifications

MUST have:

- C++

- C#/.Net



- Spring Boot

Position Summary:

We are seeking a bright enthusiastic individual for a senior level position within the Product Development Team as a Senior Sustaining Software Engineer. The Senior Software Sustaining Engineer is the final escalation point between the Technical Support and Product Development organization. Technical issues that cannot be resolved by Technical Support are escalated to the Sustaining Engineering team. The Sustaining Software Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with Technical Support, Product Management and Product Development.

Applications range from Client Server applications developed in C++/.NET to JAVA/Spring Framework.

There are opportunities for career growth in the organization based on your performance, proven capabilities, and desire.

Essential Duties & Responsibilities:

Duties involve analysing customer escalation issues and to work with cross-functional teams (Product Development, Customer Support and Account teams) to ensure smooth flow of information in resolving critical customer issues

Development of new features and maintenance of existing ones

Handle the resolution of technical issues by doing the following:

Analyze the available data to identify and narrow down root cause

Investigate the technical issue

Attempt or drive reproduction of customer issue in house

Describe in detail the issue to support engineers or customers

Identify and develop the software code changes to resolve it.

Analyze and report defects on software to improve conformance, stability and supportability

Understand customer network architecture and design and accordingly provide alternative solutions when applicable to achieve greater stability or performance.

Provide technical direction to internal teams

Mentor other Engineers on techniques and methodologies of troubleshooting and supporting products and solutions

Actively suggest and describe ways to improve the supportability of products.

Required Experience & Skillset:

Minimum of 3 - 5 years of experience in software development or sustaining engineering preferably related to a Call Center technology

General knowledge of software engineering concepts and techniques.

C/C++ experience with .NET

Experience in Java programming with JAVA/Spring Framework an advantage although training is offered for the right candidate

Linux development experience.

Ability to prioritize work tasks in a fast-paced dynamic environment

Proven experience with the following:

Employment Type: Permanent
Work Hours: Full Time

Pay: $110,000 to $115,000 USD
Pay Period: Annual

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